From CX to Customer loyalty

Luxos helps SA’s eliminate pain points and create entirely new engagement opportunities out of the customer data

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From customer churn to Customer loyalty

Customer loyalty and customer retention work together and should be a top priority for brands as studies have shown that reducing customer churn by 5% can increase profits up to 125%.

Clienteling is about building and maintaining these relationships.

Luxos CX focus allow SA's to develop costumer loyalty, increase avarage transaction value (ATV) and frequency. Loyal customers:

01

Purchase
repeatedly

02

Use what they
purchase

03

Interact with you
throughdifferent
channels

04

Are your biggest
proponents, sending
others to you

Top clients = top value

90% of transactions involve a Sales Associate. Luxos allows them to offer the personalised service customers expect, maximising results.

The power of clienteling

Clients

Turnover

The probability of selling to an existing customer is

60 - 70%

Customers expect recognition when they interact with a brand, not just during a transaction. They do not discriminate between touch-points, expecting associates to be aware of their preferences and purchases.

Transform how your business operates

Expand your business with Luxos

Jewellery & watches

Fine wine & liquors

Automotive

Art collectors & auction houses

beauty & cosmetics

concierge services & elite coaching

eyewear

Fine wine & liquors

fashion & leather goods

Jewellery & watches

Automotive

We offer our expertise, insight and technology to help brands take control of their future.

Request a demo

Book a call with our team to discuss how Luxos can grow your business.

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